Director of Operations: Position Description

Phoenix Charter Academy's mission is to challenge teenagers in our area with an academically rigorous and individually tailored curriculum. Talented students who have not succeeded in other schools will have the support, resources and training needed at PCA to succeed academically in high school and college, and become economically secure in their future. Phoenix Charter Academy is named after a mythological figure of strength, healing and renewal.

Phoenix schools challenge disconnected students with rigorous academics and relentless support so that they recast themselves as resilient, self-sufficient adults in order to succeed in high school, college, and beyond.

Specific Responsibilities

Facilities

• Manage the facility (classrooms, offices, public spaces, etc.) so that it is clean, presentable, and in working order at all times.  
• Manage custodial personnel.
• Immediately troubleshoot problems that may arise.
• Ensure proper functioning and maintenance of the heating, electrical, plumbing, roofing, and other building systems in collaboration with Everett Mills staff.
• Maintain and uphold building safety systems in case of fire, lockdown, or other emergencies.
• Design and oversee tracking systems of all school property including copiers, computers, fax machines, furniture, etc.

Operations

• Ensure the creation and maintenance of accurate and current files for all invoices, receipts, deposits, HR paperwork, timesheets and other files as necessary.

• Create and enforce school duties schedule with Director of School Culture and Fellows Program Manager. Enforce building coverage schedule with Director of School Culture.

• Ensure that staff coverage is adequate daily, coordinating with all instructional and operational personnel as necessary.

• Coordinate set-up for all state-mandated testing, with Head of School and Director of Curriculum and Instruction support, including MCAS, ACCESS, and NWEA, including ordering and processing materials, writing coverage schedules, etc.

Technology

• Create and improve systems for technology including the procurement of necessary technologies and systems for classrooms

• Keep inventory of all technology
• Partner with LPS to ensure operations related to access to wireless are running effectively
• Troubleshoot with LPS Helpdesk to resolve any technology related issues
• Manage access to technology for students and staff (usernames, passwords, etc.)
• Partner with LPS and blended learning resources to ensure technology is equipped with all software necessary to run blended learning classrooms

Head of School Support

• Assist the Head of School with communication relating to regulation changes as communicated by LPS and follow up with deliverables with necessary parties
• Track RACI deliverables during leadership team meetings and attend to follow through
• Complete projects as directed by the Head of School.

School and Staff Culture

• Internalize mission and make it central to all decisions and actions.

• Create a positive, safe, and professional learning environment for all students.
• Create personal, warm relationships with all students, always holding hope for them.
• Acknowledge positive student behavior or achievement and reward students.
• Communicate regularly with parents/adult supporters through phone calls, email.  correspondence, and/or in-person meetings.

Qualifications

• BA required, (Masters preferred)
• Three to Five years of experience preferred
• Must have expert skills in Excel and preferably student databases (i.e. PowerSchool and Kickboard)
• Must have strong attention to detail and demonstrate a commitment to accuracy
• Manages time and priorities to accomplish multiple vital tasks in a limited time frame
• A growth-mindset focused on learning and continually improving
• Maintains a customer service mindset
• Upholds Phoenix’s mission and values

We seek a diverse workforce. Phoenix Charter Academy is an Equal Opportunity Employer. As an Equal Opportunity Employer, Phoenix Charter Academy is committed to providing equal opportunity to staff and applicants in all areas of employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, or veteran status, or any other area protected by federal, state or local law. Phoenix Charter Academy is committed to making any reasonable accommodation necessary to support an individual's employment.